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Your directory and source for all types of crystals, precious gemstones and lapidary rocks from various sellers all in one spot! To cancel or change your order, please email us below. In regards to replacement of a damaged item, we will be happy to do so, but we cannot control the post office for lost or damaged items, so please return it insured with a tracking number. For any other reason, you will receive a store credit.
Crystals, Rocks and Gems 704 S. Duluth Avenue Sioux Falls, SD 57104 605-221-4484 http://www.crystalsrocksandgems.com
Out of Stock Items:
We do not create back-orders for out of stock items. While we strive to keep
all of our items in stock at all times, we do occasionally run out of items.
We will put these out-of-stock items up on the web site as soon as possible.
However, if you place an order and an item is out of stock on the order, we
will delete the out-of-stock item and process your order like normal. You
will be notified via a note regarding the out of stock item. We apologize in
advance for any inconvenience that this may cause you. Discontinued Items: We will notify you in the event that an item has been discontinued, should you wish to accept an alternate piece that would be a similar replacement at the same or a better price/upgraded item, we can to a product switch for you. Returns: We cannot accept returns on items that were a special order. We will issue a credit to use on a future order for the sale price of the items, less a 15% restocking fee. It is our policy to offer a store credit on returns unless other arrangements have been made. Damaged or Missing Orders: If you receive a damaged package, please take photos of your package. Then call us within one week of receipt, or one week from when you were supposed to receive it and we will gladly handle all of the claim paperwork and help to get you a refund or replacement. |
